Our Lexcel Re-Accreditation 2024

Enhancing Legal Excellence: Our Lexcel Re-Accreditation

We are thrilled to announce that we have successfully completed our Lexcel re-accreditation process. The Assessor has confirmed our re-accreditation for the next three years, and we couldn’t be prouder.

What does this mean for you, our valued clients?

The Assessor’s feedback speaks volumes about the strides we’ve made as a firm over the past 12 months. Our commitment to continuous improvement has positioned us ahead of the curve. Here are some key highlights the assessor was pleased to see us introduce:

‘Uniqueness sets us apart’: Several changes and improvements we’ve implemented are truly distinctive. For example, the use of client onboarding technology to enhance the client experience, the launch of Our Promise, which includes Our Platform and making it easier for clients to make payment of our invoices from their mobile phone, tablet or PC, using a debit/credit card or Apple/Google pay. These innovations differentiate us from other firms, giving us a competitive edge when it comes to providing legal services.

Our Promise: Our commitment to excellence extends beyond words. Our Promise encompasses not only our dedication to quality but also our innovative approach through Our Platform. To remind you, Our Platform is where we help our clients to prepare three essential documents that can protect their future and their loved ones: a Will, a Health & Welfare Lasting Power of Attorney, and a Property & Affairs Lasting Power of Attorney. These documents allow you to express your wishes and preferences, saving you potential stress, cost and delay in the future. For business owners, as well as ensuring that your business can continue to operate smoothly in the event of your incapacity or death, our Platform will also safeguard your interests by making sure you have the right employment contracts, terms and conditions, shareholders or partnership agreements, property documents and credit control systems in place.

Real-time feedback: We value your input! Through our monthly emails, we actively seek your feedback on how we are managing your legal matter. Your insights help us fine-tune our services and ensure your satisfaction.

What Is Lexcel?

Lexcel is a prestigious quality mark awarded by the Law Society. It signifies that we meet rigorous standards in management and customer care, and only a minority of law firms in the country have the award. Our commitment to client care, efficient case management, and risk mitigation aligns with Lexcel’s excellence criteria.

Thank you for entrusting us with your legal needs.

Duncan Morter, Managing Director