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Complaints Procedure

Complaints Procedure

Crombie Wilkinson Solicitors LLP is authorised and regulated by the Solicitors Regulation Authority : SRA number 538004 (Head Office).

You will find below details of our Complaints Procedure and the Legal Ombudsman contact details.

Complaints
As set out in our client care letter, the firm operates an internal complaints handling system to help us resolve problems and we will have provided you with the name of the person to whom the matter will be referred if it cannot be resolved by the Legal Advisor responsible for your legal work.  A written copy of the Complaints Handling Procedure is available upon request.

If for any reason we are unable to resolve the problem between us, then you can ask the Legal Ombudsman at PO Box 6806 Wolverhampton  WV1 9WJ or visit www.legalombudsman.org.uk (Telephone 0300 555 0333/email enquiries@legalombudsman.org.uk)  to consider your complaint.

Alternative complaints bodies such as ProMediate (www.promediate.co.uk) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.

Normally, you would need to bring a complaint within 6 months of receiving a final written response from us about your complaint.  This facility is only available to private individual clients, very small businesses, charities, clubs and trusts

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